1. Information We Collect
Routo collects information that is necessary to connect you with local vendors and travelers for efficient route-based deliveries.
Personal Identifiers
Your name, email address, phone number, and account credentials used for platform access.
Location Data
Precise delivery addresses and real-time GPS coordinates (if you are a traveler) to optimize delivery routes.
Transaction Details
Order history, payment confirmations through our partners, and parcel details.
Device Information
IP address, browser type, and operating system to ensure account security and performance.
2. How We Use Your Data
- 1Facilitating communication between Customers, Vendors, and Travelers for order completion.
- 2Processing payments and managing refunds safely via verified payment gateways.
- 3Improving our route-based delivery algorithms to reduce carbon footprint and delivery times.
- 4Providing dedicated customer support and technical troubleshooting.
4. Data Security
Routo employs industry-standard encryption protocols (SSL/TLS) to protect your data in transit and at rest. Access to personal data is strictly limited to authorized Routo personnel on a need-to-know basis.
5. Your Rights
Access & Correction
You have the right to request access to and correct your personal information at any time via the app settings.
Data Deletion
You can request the permanent deletion of your account and associated data by contacting our support team.
Contact Our Privacy Office
For any privacy concerns, data requests, or complaints, please reach out directly: